We protect your information with integrity

Privacy Policy

Recovery Center of South Jersey ​ Effective Date: May 25, 2025 ​ The Recovery Center of South Jersey ("RCSJ," "we," "us," or "our") is a 501(c)(3) organization dedicated to providing comprehensive outpatient, partial care, and intensive outpatient programs for individuals facing mental health challenges and substance use disorders. We understand the sensitive nature of the information shared with us and are committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your information. 1. Our Commitment to Your Privacy ​ We are committed to maintaining the confidentiality and security of your protected health information (PHI) and other personal information. We adhere to all applicable federal and state laws governing the privacy of health information, including the Health Insurance Portability and Accountability Act (HIPAA) and its implementing regulations. ​ 2. Information We Collect ​ We collect various types of information to provide our services and operate our organization. This may include: Protected Health Information (PHI): This includes information related to your past, present, or future physical or mental health or condition, the provision of health care to you, or the past, present, or future payment for the provision of health care to you. Examples include medical history, diagnoses, treatment plans, progress notes, billing information, and insurance details. Personal Information: This includes information that can be used to identify you individually, such as your name, address, phone number, email address, date of birth, social security number (when necessary for billing or identification), and emergency contact information. Demographic Information: This may include your gender, race, ethnicity, and other demographic data, which may be collected for statistical purposes or to comply with funding requirements. Website Usage Data: When you visit our website, we may automatically collect certain information about your device and Browse activity, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This information is typically aggregated and anonymized. Information You Provide Voluntarily: This includes information you provide when contacting us through our website forms, email, or phone, making donations, or applying for employment or volunteer opportunities. 3. How We Use Your Information ​ We use your information for various purposes, including: Providing Treatment and Services: To assess your needs, develop and implement treatment plans, coordinate care with other healthcare providers (with your consent), and provide all aspects of our outpatient, partial care, and intensive outpatient programs. Payment and Healthcare Operations: To bill for services, process insurance claims, manage our operations, conduct quality improvement activities, perform auditing functions, and comply with legal and regulatory requirements. Communication: To communicate with you regarding your treatment, appointments, billing, and other important information. This may include appointment reminders, follow-up calls, and information about our programs and services. Internal Operations: For administrative purposes, including staff training, program evaluation, data analysis, and improvement of our services. Fundraising and Development: As a 501(c)(3) organization, we may use your information to solicit donations and communicate about our mission and impact. You will always have the option to opt out of fundraising communications. Research and Public Health: In limited circumstances and with appropriate safeguards (e.g., de-identification), we may use your information for research purposes or to contribute to public health initiatives. Legal and Compliance: To comply with applicable laws, regulations, legal processes, and government requests, and to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others. Website Improvement: To understand how users interact with our website and to improve its functionality and user experience. 4. How We Share Your Information ​ We understand the importance of safeguarding your information. We will only share your information in the following circumstances and with appropriate safeguards: With Your Consent: We will obtain your written consent before sharing your information for purposes not directly related to your treatment, payment, or healthcare operations (e.g., sharing with family members or external providers not involved in your direct care). For Treatment, Payment, or Healthcare Operations: We may share your PHI with healthcare providers, billing services, insurance companies, and other entities involved in your treatment, payment for services, or our healthcare operations, as permitted by HIPAA. Business Associates: We may engage third-party service providers (Business Associates) who perform functions on our behalf (e.g., IT services, billing services, legal counsel). These Business Associates are required by contract and law to protect your PHI and adhere to HIPAA. To Avert a Serious Threat to Health or Safety: We may disclose information when necessary to prevent a serious and imminent threat to the health or safety of you, another person, or the public. As Required by Law: We will disclose information when required by law, such as in response to a court order, subpoena, warrant, or other legal process. Public Health Activities: We may disclose your PHI to public health authorities authorized by law to collect or receive such information for purposes such as preventing or controlling disease, injury, or disability. Victims of Abuse, Neglect, or Domestic Violence: We may disclose PHI to a government authority authorized by law to receive reports of abuse, neglect, or domestic violence if we believe you are a victim. Health Oversight Activities: We may disclose PHI to a health oversight agency for activities authorized by law, such as audits, investigations, and inspections. Workers' Compensation: We may disclose PHI to the extent authorized by and to the extent necessary to comply with laws relating to workers' compensation or other similar programs established by law. De-identified or Aggregated Data: We may use and share de-identified or aggregated data that cannot reasonably be used to identify you for research, analytics, or other purposes. 5. Your Privacy Rights ​ You have certain rights regarding your protected health information under HIPAA. These rights include: Right to Access: You have the right to inspect and obtain a copy of your PHI. We may charge a reasonable fee for copying and mailing the record. Right to Amend: You have the right to request an amendment to your PHI if you believe it is inaccurate or incomplete. We may deny your request under certain circumstances, but we will provide a written explanation. Right to an Accounting of Disclosures: You have the right to request an accounting of certain disclosures of your PHI made by us. Right to Request Restrictions: You have the right to request a restriction or limitation on the PHI we use or disclose for treatment, payment, or healthcare operations. We are not required to agree to all requests. Right to Request Confidential Communications: You have the right to request that we communicate with you about medical matters in a certain way or at a certain location. We will accommodate reasonable requests. Right to a Paper Copy of this Notice: You have the right to obtain a paper copy of this Privacy Policy upon request, even if you have agreed to receive it electronically. Right to Opt-Out of Fundraising Communications: You have the right to opt-out of receiving fundraising communications from us.        To exercise any of these rights, please contact our Privacy Officer using the contact information provided below. 6. Data Security We implement reasonable and appropriate physical, technical, and administrative safeguards to protect your information from unauthorized access, use, disclosure, alteration, or destruction. These safeguards include, but are not limited to, secure electronic health records systems, encryption, access controls, staff training, and regular security assessments. 7. Website and Online Privacy Cookies and Tracking Technologies: Our website may use cookies and similar tracking technologies to enhance your Browse experience, analyze website traffic, and personalize content. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly. Third-Party Links: Our website may contain links to third-party websites. This Privacy Policy does not apply to the practices of those third parties. We encourage you to review the privacy policies of any third-party websites you visit. "Do Not Track" Signals: Our website does not currently respond to "Do Not Track" signals. 8. Children's Privacy We are committed to protecting the privacy of children. While our services are generally directed towards adults, we understand that adolescents may seek our care. We comply with all applicable laws regarding the privacy of minors' health information. We do not knowingly collect personal information from children under the age of 13 through our website without verifiable parental consent. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take steps to delete that information. ​ 9. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the revised Privacy Policy on our website with an updated "Effective Date." We encourage you to review this Privacy Policy periodically. 10. Contact Us If you have any questions about this Privacy Policy, your privacy rights, or our privacy practices, please contact our Privacy Officer: Privacy Officer: Recovery Center of South Jersey Society Hill Office Park 1878 Marlton Pike East, Suite 5 Cherry Hill, NJ 08003 Phone: 856-509-5465 Email: recoverycenterofsouthjersey@gmail.com 11. Complaints If you believe your privacy rights have been violated, you may file a complaint with us directly by contacting our Privacy Officer. You may also file a complaint with the Secretary of the U.S. Department of Health and Human Services. We will not retaliate against you for filing a complaint. ​ ​ ​